Privacy Policy
Synthesis Clinic – Owned by WN Health Solutions Ltd
Synthesis Clinic is committed to protecting the privacy, confidentiality, and security of all patients, website users, and staff. This policy explains how personal data is collected, used, stored, and protected, as well as the professional standards followed within the clinic.
1. Data Controller
The Synthesis Clinic website and services are owned and managed by WN Health Solutions Ltd, which acts as the data controller responsible for processing your personal information in accordance with applicable data protection laws.
2. Information We Collect
Personal and Medical Information
We may collect:
Name, date of birth, address, and contact details
Medical and health information necessary for treatment
Appointment scheduling and billing details
Payment and subscription information
Information provided through forms, registrations, or enquiries
Website and Device Information
When you visit our website, we may automatically collect:
IP address, browser type, and time zone
Cookies and usage analytics
Pages viewed, referral sources, and interaction data
This information helps us maintain website security, prevent misuse, and improve services.
3. Purpose of Data Processing
We collect and process personal data only when necessary to:
Provide safe, effective multidisciplinary healthcare
Schedule and manage appointments
Maintain accurate medical and clinical records
Process payments securely
Communicate about services, appointments, or updates
Improve website performance and user experience
Meet legal, regulatory, or contractual obligations
You may choose not to provide certain data, but this may limit access to some services or website features.
4. Confidentiality of Medical Records
All patient information is treated as strictly confidential.
Access is limited to authorized healthcare professionals involved in your care, including:
Physiotherapists
Occupational therapists
Speech therapists
Dietitians
General practitioners
Clinical psychologists
Nurses
Information is only shared to third parties:
With your explicit consent
When legally required
To protect safety, rights, or investigate fraud
Unauthorized disclosure or breach of confidentiality may result in disciplinary or legal action.
5. Data Security
We use appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or alteration.
While we follow strict security practices, no internet transmission can be guaranteed to be completely secure.
6. Online Booking and Payments
Online booking requires certain personal details.
Payments are processed through secure third-party gateways, and Synthesis Clinic does not store payment card information.
7. Cookies and Analytics
Our website uses cookies to:
Improve user experience
Analyze website performance
Maintain security
You may disable cookies through your browser settings, though some website functions may be limited.
8. Legal Basis and International Transfers
Where applicable (including for European residents), data processing is based on:
Contractual necessity
Legal obligations
Legitimate business interests
User consent
Personal data may be transferred and stored outside Europe, including in Canada or the United States, with appropriate safeguards.
9. Your Data Protection Rights
Depending on applicable law, you may have the right to:
Be informed about how your data is used
Correct inaccurate information
Request deletion of non-essential data
Restrict or object to processing
Request data portability
Withdraw consent for marketing
To exercise your rights, contact us at admin@synthesisclinic.org
10. External Website Links
Our website may contain links to third-party websites.
Synthesis Clinic is not responsible for the privacy practices or content of external sites. Users should review each site’s privacy policy separately.
Workplace Professional Standards
11. Professional Conduct
All staff must:
Maintain professionalism, ethics, and evidence-based care
Treat patients with dignity, respect, and empathy
Work collaboratively within the multidisciplinary team
12. Multidisciplinary Care
Synthesis Clinic operates as an integrated healthcare center including physiotherapy, occupational therapy, speech therapy, dietetics, general practice, clinical psychology, and nursing.
Appropriate communication and referrals within the team are required.
Documentation and Consent
Clinicians must:
Keep accurate clinical notes after each session
Obtain informed consent before assessment or treatment
Follow all professional and legal record-keeping standards
13. Health and Safety
Staff must follow strict:
Infection control procedures
Equipment cleaning and maintenance protocols
Incident reporting requirements
14. Workplace Behaviour
The clinic maintains a zero-tolerance policy toward:
Harassment
Discrimination
Unethical conduct
Punctuality, professionalism, and respectful communication are mandatory.
15. Social Media Conduct
No identifiable patient information may be shared online.
All public representation of Synthesis Clinic must remain professional.
16. Continuous Professional Development
All collaborators of Synthesis Clinic are encouraged to pursue ongoing education and training to maintain high standards of care.
17. Contact Information
For privacy enquiries or to exercise your data rights, contact:
Email: admin@synthesisclinic.org
Phone: +230 5xxx-xxxx